Field Operations & In-App Notifications

The challenge

End users had no reliable way to receive updates about scheduled works and on-site activity. Field teams were recording changes on the ground, but that information was not reaching the app in time — updates were relayed manually through management or communicated offline.

• End users received no in-app updates about scheduled works or on-site activity
• Field updates were relayed manually through management, creating information lag
• No mechanism to notify app users of changes without an offline or human relay
• The gap between field activity and app visibility grew as operations scaled

What was at stake

• Operational decisions made on stale information with no visibility into ground-level changes
• Management bandwidth consumed by manually routing field updates to the right people
• Coordination failures becoming harder to trace as the team scaled
• No audit trail for what information reached users and when

How we approached it

Worked alongside the client's engineering team as a third-party technical consultant. Scoped the notification feature with existing mobile and backend engineers, then built and delivered the full capability end to end.

1. 1

   Scoped the notification feature alongside the client's mobile and backend engineers

2. 2

   Built server endpoints and integration layer to ingest and process field updates

3. 3

   Developed the in-app notification UI and state management on mobile

4. 4

   Implemented live sync between the field data ingestion layer and app delivery

5. 5

   Shipped through the client's existing CI/CD pipeline into production

The outcome

The notification feature shipped to the production app within the three-month engagement. Field updates now reach app users directly — without manual relay through management or offline communication channels. The integration layer handles ingestion and sync independently of the main app release cycle.